Refund Policy
Effective Date: 10/04/2025
1. Overview:
Our charity foundation is committed to fairness and openness. This Refund Policy explains the circumstances where refunds may be issued for donations or payments through our websites (e.g., InternetForAll). This policy is meant to work alongside our Terms of Service and Privacy Policy. For more information on your rights and responsibilities, please consult these documents.
2. Eligibility for Refunds:
Donation Refunds:
Donations listed on our websites are donations in nature. If you believe that you are eligible for a donation refund (e.g., due to double payment, processing mistake, or other causes), we invite you to reach out to us using the contact details below.
Service-Related Refunds:
In situations where you have paid for a service (e.g., low-cost internet connectivity packages) and believe you are owed a refund, please refer to the terms that accompany your service package for particular requirements of eligibility.
Note: Refund requests are evaluated on a case-by-case basis. We have the right to decline refund requests if the conditions are not fulfilled or the donation has already been fully utilized in support of our programs.
3. How to Make a Refund Request:
How to Make a Request:
Make your refund request via email to the designated team:
For InternetForAll-related services, email: services@internetforall.charity
For Internet for All charity donations, email: donation@internetforall.charity
Please send us your transaction information (date, amount, and reference number) and a brief description of why you are requesting a refund.
Review Process:
Upon receiving your request, our personnel will review the matter and cross-check the transaction information against our internal procedures and applicable laws.
4. Refund Processing
Processing Time:
All legitimate refund requests will be processed within 24 hours after authorization.
Reflection of Funds:
Once processed, the refunded amount will typically be reflected in your account within a couple of business days. Please note that the exact timing may vary depending on your bank or credit card issuer.
5. Fees and Deductions
Adjustments:
Please note that any discounts, service fees, or processing charges that were applied at the time of your transaction may be deducted from the refunded amount.
Non-Refundable Charges:
In certain cases (e.g., processing charges or certain administrative charges), certain fees are non-refundable as described in our Terms of Service.
6. Exceptions and Limitations
Finality of Donations:
Due to the fact that donations are voluntary gifts given to support our charitable programs, refunds cannot be made if the funds have already been disbursed to beneficiary programs or to other designated purposes.
Service Interruptions or Issues:
Refund for payments on services will be made only if it is determined that a disruption or mistake in a service is due to our business processes.
Modification Rights:
We may amend this Refund Policy at any time. The changes will be posted on this website and become effective immediately after posting.
7. Governing Terms
This Refund Policy is regulated under the terms expressed in our Privacy Policy and Terms of Service. By applying for a refund, you agree to and are held by such policies.
8. Contact Details
In case of any concern or clarification with respect to this Refund Policy, please make use of the contact details mentioned above. We shall endeavor to rectify any difficulties at the earliest possible opportunity and with openness.